FAQs

We provide non-medical home care services, including personal care (bathing, dressing, grooming), companionship, meal preparation, light housekeeping, transportation, errands, respite care, and specialized support for dementia, Alzheimer’s, and chronic conditions. Every care plan is tailored to the individual.

Yes. All caregivers are registered with the California Home Care Aide Registry, fingerprinted, and background-checked. At True Dignity Care, we go further by providing extra training in dementia care, fall prevention, and chronic illness support — far beyond the state minimum.

Yes. With our Same Faces Promise, your loved one will be cared for by a small, consistent team they can get to know and trust. We believe continuity of care is essential for comfort and dignity.

We offer our Never Left Alone Guarantee. If a caregiver has an emergency or can’t attend a shift, we provide a trained backup within 2 hours.

Our pricing is transparent, flexible, and competitive. Costs depend on the number of hours and type of care needed. We don’t lock families into long-term contracts, and there are no hidden fees for weekends, evenings, or holidays.

We’re flexible. While many agencies require 4-hour minimums, we understand not every family needs that much support. We offer shorter visit options, as well as daily and overnight care.

We carefully consider both care needs and personality fit. Families meet caregivers during the onboarding process to ensure the right match. Our goal is not just competent care, but a genuine connection.

We provide transparent communication and real-time updates through our Family Portal. You’ll see check-ins, notes, and even photos — so you always know how your loved one is doing.

Yes. Care plans are flexible and can be adjusted at any time. If your loved one needs more or fewer hours, or additional types of support, we adapt quickly.

Absolutely. We offer overnight support, live-in options, and 24/7 coverage for families who need around-the-clock peace of mind.

Yes. Our goal is to support the whole family. We provide respite care so family caregivers can rest, run errands, or simply recharge, knowing their loved one is in safe, trusted hands.

Because we are built around what families told us they wanted most — and what big providers often get wrong. We guarantee caregiver consistency, transparent pricing, reliable backup coverage, and respectful, dignity-first care. We treat caregivers as valued partners, which means they stay longer and provide better care.